What to do if my card machine is down
Problems with Card Reading
A credit card machine is made up of a magnetic reader that reads and decodes data encoded in small magnets embedded in the card’s stripe.There can be issues accepting card payments if the credit card terminal is unable to read the card.It will cause the payment procedure to be delayed, and your total business sales will suffer as a result.Cleaning the magnetic card reader, on the other hand, will solve the problem.
One way to do this is wrap a fresh and crisp $1 bill around the credit card.
Pass it through the credit card reader now. A dollar has a roughness that cleans magnetic readers of dirt.If the card reader still refuses to work, you’ll need to replace the magnetic reader.
However, before you do so, try that credit card in other credit card terminals (if you have more than one, this is a necessary) to figure out what the problem is.It could be on your credit card or at the payment terminal.
An Error Occurred During Data Input
If the magnetic sensor is in good working order and can read data, but as the merchant enters more information, an error displays, which is known as an error in data input.
It isn’t a big issue; it occurs when natural dust and long-term use clog the keys, causing them to cease working. You can use a keyboard cleaner or a high pressure can of air for cleaning computer keyboards.
The Printer Is Not Working
Customers receive a receipt copy of their transaction when credit card machines deliver receipt and transaction details to a printer attached to it.However, it is not as straightforward as it may appear; the credit card terminal occasionally fails to do so.The purchase is completed in this case, but the merchant is unable to give any receipt copies.There could be various explanations for this.
Let’s take a look at each one individually:
-If the printer does not print, first check the power light to see if it is illuminated or flashing.
-It’s possible that there’s a paper jam in the printer if it’s flashing.
If the power light isn’t turning on, the merchant should examine the power cord to see if it’s correctly inserted into an outlet.You must replace your printer if the power outlet is in good working order and the power indicator on the printer is not illuminated.
The cable that links the terminal to the printer can occasionally break, causing the printer to function correctly but not to print the credit card machine’s output.To resolve this issue, all you need to do is replace the cable.
Quick things you can try to fix it:
If your card machine is not working the first call is to disconnect it from the internet and reset the device. Then reconnect it to the internet.
If that doesn’t solve the problem, it pays to google if the card systems are down. In some rare cases Visa or Mastercard have issues that prevent you from charging customers. Usually it’s no more than a few minutes so you can ask to try the card again. If this happens frequently it may be worth keeping an old credit card reader on hand.
Try Youtubing your card machine name and make and see if there are troubleshooting videos. Most vendors make these videos for common issues.
Other credit card machine outage causes are:
-An issue with the battery (which is obvious if the device doesn’t hold charge or turns off during use.) If this is the case you may need to replace the device.
-Buggy software on the credit card terminal. You can reinstall software on the device following the specific devices guide on the vendors website.
-The Bluetooth connection to your device is severed or the device you’re using is having issues in which the best bet is to reset the device connected to the card reader.
-Damage to the hardware or damage to the swipe facility where a customer would traditionally insert their card for a Chip and PIN card payment. Which should be obvious if NFC payments work and swipe and chip do not.